{"id":30,"date":"2026-10-15T07:20:16","date_gmt":"2026-10-15T05:20:16","guid":{"rendered":"http:\/\/rabotti-new-01.local\/questionario-di-soddisfazione-cliente\/"},"modified":"2026-10-28T15:20:45","modified_gmt":"2026-10-28T14:20:45","slug":"questionario-di-soddisfazione-cliente","status":"publish","type":"page","link":"https:\/\/rabotti.it\/en\/questionario-di-soddisfazione-cliente\/","title":{"rendered":"Customer satisfaction survey"},"content":{"rendered":"<div id='questionario-clienti'  class='avia-section av-survey-section-212102242af48e0bd2388c62d21aec84 main_color avia-section-small avia-shadow  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-30'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-survey-h1-d686c5b14984a5ea9b804e2fdfd75884\">\n#top .av-special-heading.av-survey-h1-d686c5b14984a5ea9b804e2fdfd75884{\npadding-bottom:5px;\ncolor:#173e44;\n}\nbody .av-special-heading.av-survey-h1-d686c5b14984a5ea9b804e2fdfd75884 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-survey-h1-d686c5b14984a5ea9b804e2fdfd75884 .special-heading-inner-border{\nborder-color:#173e44;\n}\n.av-special-heading.av-survey-h1-d686c5b14984a5ea9b804e2fdfd75884 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-survey-h1-d686c5b14984a5ea9b804e2fdfd75884 av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-1  el_before_av_textblock  avia-builder-el-first'><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Rabotti customer satisfaction survey<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-survey-intro-cc4c6256a44f8fe59d6834986841e2bf'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Thank you for choosing our company. Your feedback helps us continually improve our products and services.<\/p>\n<p><a href=\"https:\/\/rabotti.it\/en\/informativa-sulla-privacy\/\">Read the privacy notice<\/a>. Fields marked with * are required.<\/p>\n<\/div><\/section>\n<form action=\"https:\/\/rabotti.it\/en\/questionario-di-soddisfazione-cliente\/\" method=\"post\" data-fields-with-error=\"Found errors in the following field(s):\" class=\"avia_ajax_form av-form-labels-visible   avia-builder-el-3  el_after_av_textblock  avia-builder-el-last  av-centered-form\" data-avia-form-id=\"1\" data-avia-redirect='' data-trp-original-action=\"https:\/\/rabotti.it\/en\/questionario-di-soddisfazione-cliente\/\" ><fieldset><p class='first_form  form_element form_fullwidth' id='element_avia_1_1'><label for=\"avia_1_1\">First name <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_1_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_1_1\" value=\"\" \/><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_2_1'><label for=\"avia_2_1\">Last name <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_2_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_2_1\" value=\"\" \/><\/p><h3 id='element_avia_3_1' class='first_form  form_element form_fullwidth av-form-headline'>1. General information (Optional, but useful for understanding your answers)<\/h3><p class='first_form  form_element form_fullwidth' id='element_avia_4_1'><label for=\"avia_4_1\">Company name<\/label> <input name=\"avia_4_1\" class=\"text_input\" type=\"text\" id=\"avia_4_1\" value=\"\" \/><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_5_1'><label for=\"avia_5_1\">Location<\/label> <input name=\"avia_5_1\" class=\"text_input\" type=\"text\" id=\"avia_5_1\" value=\"\" \/><\/p><h3 id='element_avia_6_1' class='first_form  form_element form_fullwidth av-form-headline'>Type of business<\/h3><p class='first_form  form_element form_fullwidth' id='element_avia_7_1'><input  name=\"avia_7_1\" class=\"input_checkbox\" type=\"checkbox\" id=\"avia_7_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_7_1\">Repair workshop<\/label><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_8_1'><input  name=\"avia_8_1\" class=\"input_checkbox\" type=\"checkbox\" id=\"avia_8_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_8_1\">Equipment dealer<\/label><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_9_1'><input  name=\"avia_9_1\" class=\"input_checkbox\" type=\"checkbox\" id=\"avia_9_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_9_1\">Service centre<\/label><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_10_1'><input  name=\"avia_10_1\" class=\"input_checkbox\" type=\"checkbox\" id=\"avia_10_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_10_1\">Other<\/label><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_11_1'><label for=\"avia_11_1\">Please specify the type<\/label> <input name=\"avia_11_1\" class=\"text_input\" type=\"text\" id=\"avia_11_1\" value=\"\" \/><\/p><h3 id='element_avia_12_1' class='first_form  form_element form_fullwidth av-form-headline'>2. Products purchased Which diesel engine equipment have you purchased? (Select all that apply)<\/h3><h3 id='element_avia_13_1' class='first_form  form_element form_fullwidth av-form-headline'>Which diesel engine equipment have you purchased?<\/h3><p class='first_form  form_element form_fullwidth' id='element_avia_14_1'><input  name=\"avia_14_1\" class=\"input_checkbox\" type=\"checkbox\" id=\"avia_14_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_14_1\">Injector test benches<\/label><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_15_1'><input  name=\"avia_15_1\" class=\"input_checkbox\" type=\"checkbox\" id=\"avia_15_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_15_1\">Electronic diagnostic kits<\/label><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_16_1'><input  name=\"avia_16_1\" class=\"input_checkbox\" type=\"checkbox\" id=\"avia_16_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_16_1\">Special tools (e.g. pullers, torque wrenches, etc.)<\/label><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_17_1'><input  name=\"avia_17_1\" class=\"input_checkbox\" type=\"checkbox\" id=\"avia_17_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_17_1\">Tools for overhauling diesel injection pumps<\/label><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_18_1'><input  name=\"avia_18_1\" class=\"input_checkbox\" type=\"checkbox\" id=\"avia_18_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_18_1\">Other<\/label><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_19_1'><label for=\"avia_19_1\">Please specify the equipment<\/label> <input name=\"avia_19_1\" class=\"text_input\" type=\"text\" id=\"avia_19_1\" value=\"\" \/><\/p><h3 id='element_avia_20_1' class='first_form  form_element form_fullwidth av-form-headline'>How long have you been using our products?<\/h3><p class='first_form  form_element form_fullwidth' id='element_avia_21_1'><label for=\"avia_21_1\">How long have you been using our products? <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_21_1\" class=\"select is_empty\" id=\"avia_21_1\"><option  selected=\"selected\" value=''><\/option><option   value='Meno di 6 mesi'>Less than 6 months<\/option><option   value='6 mesi \u2013 1 anno'>6 months \u2013 1 year<\/option><option   value='1 \u2013 3 anni'>1\u20133 years<\/option><\/select><\/p><h3 id='element_avia_22_1' class='first_form  form_element form_fullwidth av-form-headline'>3. Product satisfaction Rate your satisfaction from 1 (not at all satisfied) to 5 (very satisfied)<\/h3><p class='first_form  form_element form_fullwidth' id='element_avia_23_1'><label for=\"avia_23_1\">Equipment build quality <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_23_1\" class=\"select is_empty\" id=\"avia_23_1\"><option  selected=\"selected\" value=''><\/option><option   value='1'>1<\/option><option   value='2'>2<\/option><option   value='3'>3<\/option><option   value='4'>4<\/option><option   value='5'>5<\/option><\/select><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_24_1'><label for=\"avia_24_1\">Reliability and durability <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_24_1\" class=\"select is_empty\" id=\"avia_24_1\"><option  selected=\"selected\" value=''><\/option><option   value='1'>1<\/option><option   value='2'>2<\/option><option   value='3'>3<\/option><option   value='4'>4<\/option><option   value='5'>5<\/option><\/select><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_25_1'><label for=\"avia_25_1\">Ease of use <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_25_1\" class=\"select is_empty\" id=\"avia_25_1\"><option  selected=\"selected\" value=''><\/option><option   value='1'>1<\/option><option   value='2'>2<\/option><option   value='3'>3<\/option><option   value='4'>4<\/option><option   value='5'>5<\/option><\/select><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_26_1'><label for=\"avia_26_1\">Manuals and technical documentation <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_26_1\" class=\"select is_empty\" id=\"avia_26_1\"><option  selected=\"selected\" value=''><\/option><option   value='1'>1<\/option><option   value='2'>2<\/option><option   value='3'>3<\/option><option   value='4'>4<\/option><option   value='5'>5<\/option><\/select><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_27_1'><label for=\"avia_27_1\">Value for money <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_27_1\" class=\"select is_empty\" id=\"avia_27_1\"><option  selected=\"selected\" value=''><\/option><option   value='1'>1<\/option><option   value='2'>2<\/option><option   value='3'>3<\/option><option   value='4'>4<\/option><option   value='5'>5<\/option><\/select><\/p><h3 id='element_avia_28_1' class='first_form  form_element form_fullwidth av-form-headline'>4. Technical support and customer service Rate your satisfaction from 1 (not at all satisfied) to 5 (very satisfied)<\/h3><p class='first_form  form_element form_fullwidth' id='element_avia_29_1'><label for=\"avia_29_1\">Speed of technical support <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_29_1\" class=\"select is_empty\" id=\"avia_29_1\"><option  selected=\"selected\" value=''><\/option><option   value='1'>1<\/option><option   value='2'>2<\/option><option   value='3'>3<\/option><option   value='4'>4<\/option><option   value='5'>5<\/option><\/select><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_30_1'><label for=\"avia_30_1\">Staff expertise <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_30_1\" class=\"select is_empty\" id=\"avia_30_1\"><option  selected=\"selected\" value=''><\/option><option   value='1'>1<\/option><option   value='2'>2<\/option><option   value='3'>3<\/option><option   value='4'>4<\/option><option   value='5'>5<\/option><\/select><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_31_1'><label for=\"avia_31_1\">Spare parts availability <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_31_1\" class=\"select is_empty\" id=\"avia_31_1\"><option  selected=\"selected\" value=''><\/option><option   value='1'>1<\/option><option   value='2'>2<\/option><option   value='3'>3<\/option><option   value='4'>4<\/option><option   value='5'>5<\/option><\/select><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_32_1'><label for=\"avia_32_1\">Ease of contact (telephone, email) <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_32_1\" class=\"select is_empty\" id=\"avia_32_1\"><option  selected=\"selected\" value=''><\/option><option   value='1'>1<\/option><option   value='2'>2<\/option><option   value='3'>3<\/option><option   value='4'>4<\/option><option   value='5'>5<\/option><\/select><\/p><h3 id='element_avia_33_1' class='first_form  form_element form_fullwidth av-form-headline'>5. Delivery and logistics How do you rate delivery times?<\/h3><p class='first_form  form_element form_fullwidth' id='element_avia_34_1'><label for=\"avia_34_1\">Delivery and logistics <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_34_1\" class=\"select is_empty\" id=\"avia_34_1\"><option  selected=\"selected\" value=''><\/option><option   value='Eccellenti'>Excellent<\/option><option   value='Buoni'>Good<\/option><option   value='Sufficienti'>Satisfactory<\/option><option   value='Insoddisfacenti'>Unsatisfactory<\/option><\/select><\/p><h3 id='element_avia_35_1' class='first_form  form_element form_fullwidth av-form-headline'>Have you ever had any problems with delivery or packaging?<\/h3><p class='first_form  form_element form_fullwidth' id='element_avia_36_1'><label for=\"avia_36_1\">Have you ever had any problems with delivery or packaging? <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_36_1\" class=\"select is_empty\" id=\"avia_36_1\"><option  selected=\"selected\" value=''><\/option><option   value='S\u00ec'>Yes<\/option><option   value='No'>No<\/option><\/select><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_37_1'><label for=\"avia_37_1\">Please specify<\/label> <input name=\"avia_37_1\" class=\"text_input\" type=\"text\" id=\"avia_37_1\" value=\"\" \/><\/p><h3 id='element_avia_38_1' class='first_form  form_element form_fullwidth av-form-headline'>6. Final comments<\/h3><p class='first_form  form_element form_fullwidth' id='element_avia_39_1'><label for=\"avia_39_1\" class=\"textare_label hidden textare_label_avia_39_1\">Which aspects were you most satisfied with? <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><textarea  name=\"avia_39_1\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_39_1\" ><\/textarea><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_40_1'><label for=\"avia_40_1\" class=\"textare_label hidden textare_label_avia_40_1\">What could we improve? <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><textarea  name=\"avia_40_1\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_40_1\" ><\/textarea><\/p><h3 id='element_avia_41_1' class='first_form  form_element form_fullwidth av-form-headline'>Would you recommend our products to other industry professionals?<\/h3><p class='first_form  form_element form_fullwidth' id='element_avia_42_1'><label for=\"avia_42_1\">Would you recommend our products to other industry professionals? <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_42_1\" class=\"select is_empty\" id=\"avia_42_1\"><option  selected=\"selected\" value=''><\/option><option   value='S\u00ec'>Yes<\/option><option   value='No'>No<\/option><option   value='Non so'>Not sure<\/option><\/select><\/p><h3 id='element_avia_43_1' class='first_form  form_element form_fullwidth av-form-headline'>7. Would you like us to contact you?<\/h3><p class='first_form  form_element form_fullwidth' id='element_avia_44_1'><input  name=\"avia_44_1\" class=\"input_checkbox\" type=\"checkbox\" id=\"avia_44_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_44_1\">Yes, I would like to be contacted for further information or promotions<\/label><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_45_1'><label for=\"avia_45_1\">First name<\/label> <input name=\"avia_45_1\" class=\"text_input\" type=\"text\" id=\"avia_45_1\" value=\"\" \/><\/p><p class='first_form  form_element form_fullwidth' id='element_avia_46_1'><label for=\"avia_46_1\">Telephone \/ Email<\/label> <input name=\"avia_46_1\" class=\"text_input\" type=\"text\" id=\"avia_46_1\" value=\"\" \/><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_47_1\" class=\"hidden\" id=\"avia_47_1\" value=\"\" \/><\/p><p class='form_element form_fullwidth av-last-visible-form-element' id='element_avia_48_1'><span class='value_verifier_label'>1 + 2 = ?<\/span><input name=\"avia_48_1_verifier\" type=\"hidden\" id=\"avia_48_1_verifier\" value=\"253348222\"\/><label for=\"avia_48_1\">Please prove that you are human by solving the equation <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><input name=\"avia_48_1\" class=\"text_input captcha\" type=\"text\" id=\"avia_48_1\" value=\"\"\/><\/p><p class='av_form_privacy_check av_contact_privacy_check first_form  form_element form_fullwidth' id='element_avia_49_1'><input  name=\"avia_49_1\" class=\"input_checkbox is_empty\" type=\"checkbox\" id=\"avia_49_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_49_1\">I consent to the processing of my data for this enquiry. <a href=\"https:\/\/rabotti.it\/en\/informativa-sulla-privacy\/\">Privacy information (Article 13 GDPR)<\/a>. <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><\/p><p class=\"form_element\"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Submit questionnaire\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-30'><div class='entry-content-wrapper clearfix'>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rabotti.it\/en\/wp-json\/wp\/v2\/pages\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rabotti.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rabotti.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rabotti.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rabotti.it\/en\/wp-json\/wp\/v2\/comments?post=30"}],"version-history":[{"count":7,"href":"https:\/\/rabotti.it\/en\/wp-json\/wp\/v2\/pages\/30\/revisions"}],"predecessor-version":[{"id":1102,"href":"https:\/\/rabotti.it\/en\/wp-json\/wp\/v2\/pages\/30\/revisions\/1102"}],"wp:attachment":[{"href":"https:\/\/rabotti.it\/en\/wp-json\/wp\/v2\/media?parent=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}