Rabotti customer satisfaction survey

First name *

Last name *

1. General information (Optional, but useful for understanding your answers)

Company name

Location

Type of business

Repair workshop

Equipment dealer

Service centre

Other

Please specify the type

2. Products purchased Which diesel engine equipment have you purchased? (Select all that apply)

Which diesel engine equipment have you purchased?

Injector test benches

Electronic diagnostic kits

Special tools (e.g. pullers, torque wrenches, etc.)

Tools for overhauling diesel injection pumps

Other

Please specify the equipment

How long have you been using our products?

How long have you been using our products? *Less than 6 months6 months – 1 year1–3 years

3. Product satisfaction Rate your satisfaction from 1 (not at all satisfied) to 5 (very satisfied)

Equipment build quality *12345

Reliability and durability *12345

Ease of use *12345

Manuals and technical documentation *12345

Value for money *12345

4. Technical support and customer service Rate your satisfaction from 1 (not at all satisfied) to 5 (very satisfied)

Speed of technical support *12345

Staff expertise *12345

Spare parts availability *12345

Ease of contact (telephone, email) *12345

5. Delivery and logistics How do you rate delivery times?

Delivery and logistics *ExcellentGoodSatisfactoryUnsatisfactory

Have you ever had any problems with delivery or packaging?

Have you ever had any problems with delivery or packaging? *YesNo

Please specify

6. Final comments

Which aspects were you most satisfied with? *

What could we improve? *

Would you recommend our products to other industry professionals?

Would you recommend our products to other industry professionals? *YesNoNot sure

7. Would you like us to contact you?

Yes, I would like to be contacted for further information or promotions

First name

Telephone / Email

7 + 0 = ?Please solve the equation to confirm you are human *

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